Help with a problem
You do not need to solve an administrative or personal difficulty alone before asking for help. Choose the closest situation below.
| What is happening? | Start with |
|---|---|
| I do not understand a process or form | School administrator / Operations Team: Contacts and Forms directory |
| I am struggling with the research or progress | Director of Studies; RD6 reflective review can document needed support |
| I need independent advice or have a supervision concern | Independent Panel Chair; then School Research Degrees Leader as appropriate |
| My supervisor is leaving or unavailable | Changing supervisors or IPC |
| I am ill or overwhelmed | Wellbeing and community; Illness and medical leave |
| I need adjustments | Disability support and adjustments |
| I cannot pay fees or have a funding problem | Financial difficulty and debt sanctions |
| I cannot continue working for a period | Taking a study break |
| I need more time while continuing | Study breaks, grace periods and extensions |
| My visa may be affected | Visa-related absence and changes |
| I have a serious harassment/discrimination/abuse concern | Complaints, appeals and conduct and Report and Support |
| I want to challenge a decision | Academic appeal guidance and ENSA advice: Complaints, appeals and conduct |
If your concern involves the person you would normally approach, use an independent contact. The framework’s preference for informal/local resolution does not mean you must personally confront someone about a serious incident before seeking support.